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Refund & Cancellation Policy

24-Hour Refund and Cancellation Policy

At Mammoth Classifieds, we are committed to providing our users with a satisfying and hassle-free experience. We understand that plans can change, and circumstances may arise, prompting the need for a cancellation. As part of our commitment to customer satisfaction, we offer a straightforward refund and cancellation policy for our services.

Refund Request:

Should you decide to cancel any of our services and seek a refund, we kindly ask you to adhere to the following steps within 24 hours of making your payment:

  1. Contact Us: Email us at [email protected] within 24 hours of your transaction. Your email should include your payment details, the service you’re canceling, and the reason for the cancellation.
  2. Review Process: Our team will review your request to ensure it aligns with our policy. We may reach out to you for further information or clarification.
  3. Processing Refund: Once approved, we will process your refund. The refunded amount will be credited back to your original payment method within 5-10 business days, subject to your bank’s or card issuer’s processing times.

If You Feel We Didn’t Do Our Part:

We strive to deliver exceptional service and support. However, if you feel that we have not met your expectations or failed to deliver on our promises, we encourage you to let us know. Reach out to us at [email protected] detailing your concerns. Our priority is to understand and address your issues, and we are committed to discussing and exploring options to better serve you. Your feedback is invaluable to us as it helps us improve and ensure that we can make amends and exceed your expectations in the future.

Conditions:

  • Timing: Ensure that your refund and cancellation request is submitted within 24 hours of the payment transaction. Requests received after this timeframe may not be eligible for a refund.
  • Eligibility: This policy covers all paid services available through Mammoth Classifieds. Specific services may have their own terms and conditions regarding refunds and cancellations, which will be clearly communicated at the time of purchase.
  • Fraudulent Claims: We reserve the right to refuse a refund if the request is found to be fraudulent, abusive, or in violation of Mammoth Classifieds’ Terms of Service.

Contact Information:

For questions or concerns regarding our 24-hour refund and cancellation policy, or if you wish to discuss how we can better meet your needs, please don’t hesitate to contact us at [email protected]. Our support team is dedicated to assisting you and ensuring your satisfaction with our services.

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